Apex is a one of a handful of Microsoft managed partners in Michigan. We focus on using Microsoft's cloud technologies to deliver solutions for our customers as an IT Managed Services Provider (MSP) and Systems Integrator (SI). We strive to empower users as well as the community. We’ve won multiple awards, including: 2015 Microsoft Compete Partner of the Year – U.S. Central, 2014 Microsoft Cloud Partner of the Year – Heartland, 2013 Microsoft Cloud Partner of the Year – U.S. Central and are on the 2015 MI 50 Companies to Watch. Not only are we a Microsoft Gold award winning partner, we also actively engage in community outreach. We’ve partnered with local charities and non-profits for numerous projects and encourage our employees to step up and take action in volunteer work.
Apex is seeking a Service Technical Support Coordinator to elevate the customer support experience. Here at Apex, the Technical Support Coordinator handles inbound service requests, scheduling help desk support, following up on tickets, reporting for department specific metrics, and expedites priority requests for our customers. An excellent fit would be an enthusiastic individual who is comfortable working in a fast-paced environment and truly enjoys delivering first class service to our customers.
Essential Duties and Responsibilities: